Ensuring patients have access to timely and appropriate healthcare requires an effective referral system. Currently, many healthcare providers use manual processes, such as paper-based fax referral forms, which are processed slowly and prone to error. The Ocean eReferral Network is an innovative solution designed to address these concerns by securely sending referrals electronically while keeping the patient, referral senders, and referral recipients informed about the status of referrals.
The Ocean eReferral Network is currently in a pilot phase for three high priority referral pathways in the Waterloo Wellington Local Health Integration Network, including improving access to Diabetes programs, Orthopedic Specialists, and Chronic Disease Prevention and Management resources.
How is my personal information kept safe?
The Ocean eReferral Network is fully committed to protecting the privacy of patients’ personal health information. Our technology includes the highest level of security safeguards, including the encryption of all personal health information prior to the transmission and storage of a referral.
This encryption technology ensures that no individuals outside of a patient’s direct circle of care can see personal health information in Ocean.
Any disclosure of personal health information, such as the email notifications sent to patients when referrals are updated, are withheld without clear and informed consent provided by the individual patient.
Who can see my referrals?
Only authorized health care professionals involved in a patient’s care can access referral details.
I received an email alert. How did you get my email address?
The Ocean eReferral Network allows patients to receive alerts about the status of their healthcare referrals. In order to receive these alerts, you must provide your email address to your healthcare provider and provide consent to receive updates.
How can I get an update on my referral?
Please contact your healthcare provider directly with any questions about your referral.
I need to cancel my appointment. How can I do that?
Please contact your healthcare provider directly to make changes to an appointment.