Help & Support

Support

Have a question about eReferrals? Click here to create a support ticket and our customer support team will get back to you.

Do you have questions or concerns about licence terms or privacy? Visit the System Coordinated Access Program site for more information.

Customer Support

Weekdays 9:00am – 5:00pm ET
Phone: 1-855-846-5805

Are you a Patient?

Learn about the Ocean eReferral Network, how we keep your information secure, and other frequently asked questions.

Read our FAQs

Note: The development of this FAQ document is iterative and will continue to be updated.

How do I reset my password?
How do I add a user to my site?
How can I find healthcare providers that are currently accepting eReferrals?
What is a “Test Listing” site in the directory?
What EMRs are supported?
Can I access the Ocean eReferral Network anywhere?
How can I learn more about email notifications for referrers and patients?
How can I learn more about auditing?

How do I reset my password?

Go to the Ocean sign in page, and select ‘forgot password?’ You will be prompted to provide your Ocean user name and email address. You will then receive an email with a link to reset your password.

How do I add a user to my site?

There are two options available to add a user to your site.

  • For users with an existing Ocean account:
    Login to the Ocean Portal. Select the Admin tab followed by Users (on the left menu). Scroll to the bottom of the page to find the box labelled add user to this site. Enter the user’s email or user name and select the correct user name.
  • For new users:
    Login to the Ocean Portal. Select the Admin tab followed by Users (on the left menu). Scroll to the bottom of the page and select Invite Colleague (on the right hand side of the page). Enter your colleague’s email address and select ok. Your colleague will receive an email prompting them to create an Ocean user account. Once they have created an Ocean account, they will be automatically added to your site.

How can I find healthcare providers that are currently accepting eReferrals?

You can search the Ocean eReferral directory at oceanhealthmap.ca to find healthcare providers by location and specialty. Providers that are currently accepting eReferrals will appear at the top of the listing results with a green arrow.

What is a “Test Listing” site in the directory?

Sites marked as “Test Listing” are under development and not accepting eReferrals.

What EMRs are supported?

The Ocean eReferral Network is integrated with OSCAR EMR, Telus PS Suite EMR, and Accuro EMR.

Can I access the Ocean eReferral Network anywhere?

Yes. The system is a secure, web-based application that can be accessed using a standard web broswer.

How can I learn more about auditing?

Please review the support article here for more information.

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